#Specialized airtool shock pump full#
#Specialized airtool shock pump free#

If we have sent you the incorrect item, or the item is faulty, then we will collect free of charge. If you need us to arrange a courier collection for you then there is a charge on larger items. You can return items to any of our stores or send them to our warehouse. It is your responsibility to return any items to us in their original and unused condition. If an item is returned in an unsuitable condition, we will send it back to you.

We endeavour to accept all returns, and they don't need to be in the original box or bag, as long as they're securely packed.

This typically takes 5 working days in the UK, depending on your payment method issuer.

Any refund will automatically be issued to the payment method you used to place your original order.

We'll send you an email informing you that the refund or exchange is complete.

We aim to complete returns in 7 working days (excluding weekends and bank holidays).

The return can be tracked using the tracking reference from your receipt at.

Remember to ask for proof of return receipt.

Add a quick note to your package with your contact details and let us know whether you want a refund or exchange.

Note when asking for an *Order ID or reference you need to enter the invoice ID.

Please print off the Royal Mail label, and attach it to your parcel..

(Excludes bikes and bulkier items and parcels over 2KG for UK use only) Small items such as clothing, lights etc can be returned using the Royal Mail tracked service for free. Depending on the reasons for returning an item, postal charges could apply. All Mail order purchases must be returned by the customer to our head office address unless arranged otherwise. All items can be returned to us providing they are returned in their original condition – unused (unless the goods are faulty).

#Specialized airtool shock pump full#

In the unlikely event that you are not, please feel free to return your goods within 90 days of receipt of them, with proof of purchase for a full exchange or refund. Īt Cycles UK, we pride ourselves on excellent customer service and aim to ensure our customers are 100% happy with their purchase. We regret we cannot refund special orders or cycle purchases. Any items can be returned to any Cycles UK store, providing they are returned in their original condition – unused (unless the goods are faulty). Should you be unhappy with a purchase from one of our stores, please return the goods with proof of purchase within 7 days for a full refund, or within 14 days for a credit note. All debit and credit card refunds can only be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking and clearance restrictions can only be refunded 14 days after the purchase date. If you have any questions, please email us at 24/7 or call 88 Mon-Fri 10AM-6PM MST, Sat 10AM-5 PM MST, closed Sun.Refunds are processed by the same method of payment used for the original purchase. Thank you for reading and we wish you well. Lastly, don't forget to stay in close contact with friends and family, especially those isolated. It certainly helps with stress and anxiety during difficult times. If you can get out and walk, hike or ride, then take advantage of it. We hope that this horrible situation ends soon and that everyone takes care of themselves both mentally and physically. We are committed to slowing the spread of Covid-19, and to keep our customers, employees, and communities safe. Call ahead for curbside pickup or come to front door and we will grab your order for you.

For local online customers, you can pick up your will-call orders at Peak Cycles. We have experienced very few delays for most of our US customers over the 2 weeks. We are not allowing any bike rentals or demos until further notice.įor online customers, is running at normal capacity as are our shipping companies USPS and Fedex.

Our service department is also performing pick-up and drop-off of repair bikes outside. We have a table and bike stands in front of the shop so we can bring products and/or bikes to you outside for purchase. Due to Covid-19 we are not allowing any customers into the shop at this time. In our Peak Cycles bike shop in Golden, Colorado we will continue to perform bike repairs and sales. We are taking every precaution necessary to remain open. We will remain open under normal business hours until further notice. On behalf of Peak Cycles and we hope that everyone is safe and well.